Data Export
The procedure below describes how to extract interaction raw data records from Voca CIC.
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1.
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Open the System Settings page (Configuration > System Settings): |
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2.
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Click the toggle button to enable the Data Export feature. |
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3.
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From the Data Refresh Rate’ drop-down list, choose the intervals in which new data will be downloaded (as a compressed ‘.tar’ file containing multiple CSV files) to the storage platform defined below. |
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4.
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From the 'Storage' drop-down list, select one of the following: |
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Bring Your Own Storage: enables Voca CIC to automatically download interaction records to your designated storage. |
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i.
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In the ‘Connection String’ field, enter the connection string. |
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ii.
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In the ‘Container Name’ field, enter the container name. |
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Voca Storage: uses Voca’s storage for extracting interaction records. |
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Click the Generate Key button to generate a token in UUID format, which can be used to authorize the request to download files using the API. |